Cancellation & Refund Policy

रद्दीकरण और वापसी नीति

Last updated: November 28, 2025

Important Notice

Please read this policy carefully before making any donation or using our services. All services are provided on a voluntary basis except in specific circumstances outlined below.

Service Refund Policy

Once a service request or donation is submitted to Hope Charity Foundation Trust, it is considered final and cannot be refunded or cancelled under normal circumstances. We do not entertain requests for refund or cancellation of services after the information has been processed, whether submitted online or offline.

We request all users to carefully check the information and details before submitting donations or using our services. By proceeding with the submission, you acknowledge and accept this policy.

Exceptional Circumstances for Refunds

Refunds may be considered only in the following exceptional circumstances:

• Technical Error: If there was a technical error during the submission process that resulted in duplicate entries or incorrect information.
• Unauthorized Submission: If the information was submitted without the user's authorization (requires proper documentation and verification).
• System Malfunction: If our system malfunctioned and processed incorrect information.

Refund Process

If your case falls under the exceptional circumstances mentioned above:

1. Contact us within 7 days of the submission date
2. Provide complete submission details including reference/confirmation number
3. Submit supporting documentation for your refund request
4. Our team will review your case within 10-15 business days
5. If approved, refunds will be processed within 20-30 business days to the original payment method

Data Retention

We seek to retain personal information only as needed to fulfil the purposes described in our privacy policy, unless a longer retention period is required by law or regulations. User information is maintained for service compliance and record-keeping purposes.

Service Acknowledgments

Service acknowledgment receipts will be issued for all eligible submissions. Once issued, these receipts cannot be cancelled or modified unless there was an error in the processing.

Other Disclosures

We may disclose information as required by law, when needed to protect our rights, privacy, safety, property, users, or the public, and as necessary to enforce our terms of service. This includes compliance with legal requirements and audit procedures.

Changes to This Policy

We reserve the right to update this Cancellation and Refund Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the new policy.

Note for Users

We appreciate your trust in our services. Your donations and support help us continue our mission of empowering communities. Please ensure all details are correct before confirming your submission.

Contact Us

If you have any questions about this Cancellation and Refund Policy, or need to request a refund under exceptional circumstances, you can contact us:

• Email: hopecharityfoundationtrust2023@gmail.com
• Phone: 60062 36905
• Address: Meherma, Godda, Jharkhand, India